In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. How to Cancel Suddenlink With Just a Few Taps on Your Phone. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. You pay for what you get. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. Canceling Service is a nightmare. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. Click to reveal If you want to try out another provider, its easy to find an alternative to Suddenlink. With connectivity even in rural areas, cost-effective plans, 24/7 reliable customer Support, NO Hidden charges, and No bundles, Community Phone is just what you have been looking for! Can You Get a Prorated Refund When You Cancel Suddenlink? If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Log into your Suddenlink account. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. 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After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. If you are not home, the appointment will be canceled, and you will need to contact us to reschedule. This website is using a security service to protect itself from online attacks. Cookie Notice Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. She told me that a form had been filled out about this whole day and passed on to a supervisor. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. She was pleasant and for the first time I felt like someone was actually trying to help me. Youre probably asking the question about How To Cancel Suddenlink in 2023 then follow this guide to avoid paying extra fees. Understand Suddenlink Early Termination Fees, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. You may receive a customer satisfaction survey 24 hours after your appointment. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. - I had to wait 7 days before an appointment was avilable. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. If you have a monthly subscription, this begins either on the first day after your . The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. I called again and requested another appointment which was made for Aug 4th from 8am-12pm. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Save your document. Dont even think of doing it via text. Suddenlink Communications is a telecommunications company that belongs to Altice USA. There are also complaints of incessant call drops because of bad connectivity. The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed Follow the IVR prompts to reach a customer service representative. She said they would take that into consideration and changed the topic. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. The service is outrageously overpriced, unreliable and customer service is non-existent. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. steps outlined below to contact Suddenlink. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. See also: Overview | Internet | TV | Bundles | Channel lineup. (Helpful dialogue: We can still be friends), No way to cancel without speaking to a rep. Click on the 'Account Information' button. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. Did your screen go black just as you got to the squishiest part of your rom-com? - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. Click on the 'Account Information' button. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Click on the appointment block on the schedule to launch the popup menu. Contact an Optimum Expert 24/7 with Chat or Customer Support. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. Yes. Secondly, ensure you collect a receipt. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. Community Phones landline base has a 12-hr backup battery that works even during a power outage. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Sit back and relax while we do the work. You could cancel service in two ways: online or on the phone. is a telecommunications company that belongs to Altice USA. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. If youd prefer to speak to a rep about your move, call, Let em down easy. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. {{data.TIME}}. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. Community Phones landline base connects to cell towers in your area. Invalid password, please complete all fields. This will serve as proof in case the equipment is misplaced. Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. Privacy Policy. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. Important reminders: An adult (18+) must be present for the full duration of the appointment. and our Customers have filed Suddenlink complaints, many of which have to do with billing issues. Need help? As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service you might be hit by an early termination fee of up to $200. An adult(18+) must be present for the full duration of the appointment. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. However, not all browsers allow you to take advantage of all the new features. I was having problems with the company for months. Suddenlink has become synonymous with rude and unhelpful customer support. In addition to canceling Suddenlink, DoNotPay can help you. You must have JavaScript enabled to use this form. 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